What Information We Hold and Why
When you create an account, we collect the name, contact details and identity information you submit. Every deposit or withdrawal you make — whether through JazzCash, Easypaisa or Raast — generates a transaction record that we retain for verification and fraud-prevention purposes. We also log device
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identifiers, session timestamps and IP addresses each time you access the lobby, including on mobile. This activity data helps us detect unusual login attempts and keep your account secure. We do not sell your personal data to third parties. Data shared with payment processors like JazzCash,
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Easypaisa and Raast is limited to what those processors need to complete the transaction. If you contact our support team, those conversation records are stored alongside your account file. Retention periods vary by data type: transaction records are kept longer than browsing logs, in line with
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financial record obligations. Access to your stored data, correction requests and deletion requests are all handled through our support channel. Availability of this service depends on local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.